Portal messages must not be used for urgent matters, as response time is based on availability most responses will occur within a few hours, but almost guaranteed within 24 business hours (if the problem becomes urgent while waiting, contact me as below). When you wish to address concerns via the Patient Portal, you may send us a message at any time. We will do our very best to join you at the appointed time. When you reserve a video appointment, go to or shortly before the appointment time and check in. When you reserve a telephone appointment, we will do our very best to call you at the appointed time. We will take last-minute emergencies into consideration. If you must reschedule, as a courtesy to other patients who may need the appointment slot, try to do so at least 2 hours prior to your appointment start time. If you cannot make it in or otherwise prefer, you have the option of converting your visit to a telephone or video visit. If there is still an adequate amount of time left in your appointment slot, you may still come in, but your visit must still end at the appointed time (see Scheduling section above), unless the next patient appointment slot is open. If you know you are going to be late, please let us know (call us at 97). page for examples that will help you estimate how much time you may desire to reserve. How much time you wish to reserve should be based on your past experience or the level of complexity of the problem(s) needing to be addressed. Remember that the practice of medicine (especially Family Medicine, which deals with the whole body, mind and soul) can be very unpredictable, and not all problems are equal (e.g., the evaluation of chest pain takes a lot longer than that of a skin lesion) therefore, there can be no guarantees as to how much will be accomplished in a particular visit. Phone calls made later to wrap up unfinished business are charged in the same way. In emergencies, visits that go longer than scheduled will be charged in 5-minute increments ($2.50 for Gold members and $12.50 for Silver members). If you arrive late, if there is still an adequate amount of time left in your appointment slot, you may still see me up until the end of the block (also see our Late Policy below). We recommend arriving 10-15 minutes early if you are an established patient, and 25-30 minutes early if you are a new patient. This will ensure that subsequent patients can be seen on time.Īs such (for in-office visits), please arrive with plenty of lead time to be able to be checked in and begin your visit at the appointed time. If more time is needed, another appointment will need to be scheduled, or a follow-up phone call can be made (usual charges apply – see next paragraph). For example, if you schedule a 40-minute appointment, your appointment must conclude by the time the 40-minute block is over. Instead of simply specifying a start time, blocks of time are reserved, just like a lesson or class. function through Acuity Scheduling.įor in-office, telephone or video visits, we’ve developed a new, unique scheduling system that drastically reduces wait times. If you ask or call for an appointment, we will direct you to the Book Appt. The Elation Passport Patient Portal has an Appointments option when starting a new message, but it has too many limitations at this time. button on the Home Page or the navigation link at the top right). Scheduling, Paying for, and Attending AppointmentsĪppointments are easily scheduled online (see the Book Appt.
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